If the Insights data in your AirTouch Beam app isn’t displaying correctly or appears incomplete, try the following steps:
1. Refresh the Screen
Navigate back to the Home screen, then reopen the Insights section. The app may need a moment to refresh and load all usage data properly.
2. Check Your Internet Connection
A stable internet connection is required for the app to retrieve Insights data from the server.
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Ensure your phone is connected to Wi-Fi or has a strong mobile data signal.
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If the connection is weak or interrupted, the data may not load correctly.
If the issue continues after checking the above, please reach out to our support team for further assistance.