Support

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FAQs, warranty, and expert support — all in one place.

HubSpot Help Centre

Frequently asked questions.

Questions pulled live from our help centre — always up to date.

Installation Manuals35 articles Getting Started & Basic Setups37 articles Features & Functionalities77 articles Troubleshooting & Error Codes33 articles FAQs19 articles AirTouch Secure50 articles

Quick answers.

Get quick answers to common AirTouch questions. From installation tips to fixing connectivity issues, this guide supports both installers and end users.

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Warranty

AirTouch warranty & support request.

AirTouch products come with a standard manufacturer’s warranty. Submit a request and our team will be in touch within 2 business days.

Warranty requests are handled by our New Zealand support team.

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Still need help?

Your installer is your first point of contact.

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Frequently asked questions.

Quick answers.

AirTouch 5: Common Asked Questions↑

AirTouch Gateway Compatibility Search↓

Can AirTouch Beam control devices other than air conditioners?↓

Can I calibrate the temperature and humidity sensor values?↓

Can I change the email address on my AirTouch Beam account?↓

AirTouch warranty & support request.

Your installer is your first point of contact.