How do I reset my password if I've forgotten it?

Last updated 8 July 2026

This guide provides step-by-step instructions on how to reset your password, whether you're on the login screen or already logged into your account. Follow the method that applies to your current situation to regain access quickly and securely.

If you're on the login screen:

  1. Tap "Forgot Password?"

  2. Enter your registered email address

  3. Follow the instructions sent to your email

If you're already logged in:

  1. Go to Settings > Manage Users

  2. Tap "Edit Account"

  3. Tap "Change Password"

  4. Tap "Reset Password"

  5. Enter your registered email address

  6. Follow the instructions in the email

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