If your Favourite setting is not working as expected, it may be due to a configuration or connectivity issue. Follow the steps below to troubleshoot:
1. Ensure the Favourite Was Activated
You must manually activate a Favourite by tapping the shortcut:
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On the Home screen, or
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From the Favourites screen
2. Review Favourite Settings
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Make sure the correct devices are selected.
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Double-check the configuration (e.g. temperature, mode, zones) to ensure it’s set up as intended.
3. Check Connectivity
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Confirm your device is connected to the internet.
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Ensure your mobile phone has a stable data or Wi-Fi connection when trying to activate the Favourite.
Still Not Working?
If the issue continues after checking the above steps, please contact our support team for further assistance.