Inaccurate temperature or humidity readings on AirTouch Beam are usually caused by outdated firmware, a recent restart, or placement near heat or sunlight. Use the checklist below to troubleshoot and improve measurement reliability.
Possible Causes and Recommended Solutions
1. Check for Firmware Updates
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An outdated firmware version may affect the performance of the temperature and humidity sensors.
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Solution: Go to Settings > Devices > Software Update and ensure your AirTouch Beam is running the latest firmware.
2. Refresh the Home Screen
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Sometimes, the app may not immediately display the most recent sensor data.
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Solution: Pull down or refresh the Home screen in the app to update the displayed values.
3. Allow Time After Reset or Restart
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After a reset or power cycle, the device may require some time to recalibrate the sensors.
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Solution: Wait up to 1 hour for temperature and humidity values to stabilise after a device reboot or factory reset.
4. Review the Installation Environment
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Environmental factors can interfere with sensor readings, such as:
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Direct sunlight
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Proximity to heat sources (e.g., ovens, stoves, or heaters)
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Nearby electronics or appliances that emit heat
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Poor airflow or confined spaces
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- Solution: Ensure your AirTouch Beam is installed in a well-ventilated area, out of direct sunlight, and away from heat-emitting appliances.
Still Having Issues?
If readings remain inaccurate after following the steps above, please contact Team AirMate for advanced troubleshooting assistance.