If your Timer setup on the AirTouch Beam app isn’t working as expected, there may be a few settings or conditions affecting its execution. Follow the steps below to troubleshoot and ensure your automation runs smoothly.
Troubleshooting Checklist
1. Verify Timer Settings
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Confirm that you selected the correct device during setup.
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If you made any changes to the device settings after creating the timer (e.g., renaming the device or changing modes), the timer may no longer execute correctly.
2. Timer Delay Window
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The timer action is designed to be triggered within 60 seconds of the scheduled time.
(This is normal behaviour and not a malfunction.)
3. Check Location and Time Zone
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The timer follows the time zone of the selected location in your app.
Solution:
Make sure the correct location is selected, especially if you have multiple locations configured in the app.
4. Internet Connectivity
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A stable internet connection is required for timers to execute properly.
Ensure that:
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Your AirTouch Beam device is connected to a working Wi-Fi network.
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Your mobile phone also has stable connectivity (Wi-Fi or cellular) during setup.
Still Not Working?
If you’ve reviewed all the above and the timer is still not running, please contact the AirTouch Support Team for further assistance